Typically airports employ a set amount of cleaning resource to fulfil the high standard of cleanliness needed in a sensitive and highly-populated public space. Busy airport environments have complex requirements to meet passenger and employee comfort, health, safety and security round-the-clock and in a variety of contexts such as check-in, sanitation, hospitality and transit.
However, due to many cleaning specifications being output driven, airport facilities managers have no real, accurate data to draw upon to determine the exact amount of resource required to complete all the necessary cleaning tasks.
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The international travel industry was severely hit by the 2020 pandemic, emptying airports the world over and reducing them to eerie ghost-towns.
Here founder and CEO of ScanQuo Keith Ryan describes how a major UK airport benefited from his company’s first-of-its-kind technology to make a 19% improvement in cleaning efficiency during very challenging times.
The devastation to the air travel industry was onlyKeith Ryan, ScanQuo Co-CEO
beginning, but in the short time we had to help we were
able to demonstrate how they could gain tighter control
of their cleaning budget and expenses.
- Busy airport environments have complex requirements to meet passenger needs
- Airport facilities managers have no accurate data to determine the exact amount of resources required
- Limited accurate data to determine the exact amount of resources required
- Identified a 19% cost savings
- Able to control costs during quieter periods of operation
Describing ScanQuo’s approach, Keith says: “Using tried and tested surveying equipment we took
a detailed 3D ‘digital twin’ of the airport’s newest terminal building broken down by areas such as
departures, arrivals, corridors, stairs, and lifts.
“We itemised all assets across the whole terminal, including all fixtures, fittings, appliances, and
architectural features. Everything from seating to backpack measuring frames, bins to urinals,
vending machines to glass panels and ceiling beams – all got scanned, captured, and fed into our
“Given the square footage of the airport building and the distance between areas, we also
factored in the cleaning operatives’ walking time, to give as accurate a picture as possible of how
long it takes to carry out tasks.
“By linking all this data to the different cleaning frequency models – Optimal and Premium service
level – and taking into account the airport’s passenger footfall data, we then derived tailored
benchmarks for daily and nightly cleaning minutes and hours, walking time and number of
“Now the airport management can see its daily cleaning schedule at 30-minute intervals, based on
true science rather than finger-in-the-air estimates.”
ScanQuo has given the airport visibility, transparency, and accuracy of their required budget to
have more effective conversations with their cleaning contractor.